After-sales: warranty, the QR plate and service requests in one scan

Urban furniture starts working the moment it is installed, and then spends years in rain, sun and daily use. After-sales service is, for us, the natural continuation of the commitment we make at the sale. This year we reorganized that service from the ground up.

A record for every unit

Every product our installation team leaves behind is registered in the Karmania system with its own serial: product, installation date, location and customer. The warranty end date is calculated from that record.

The QR plate

A small metal plate with a QR code is fixed to each unit. Scanning it with a phone, with no sign-in and no app, opens that unit's own page:

• Product name and installation date
• Warranty status and end date
• The warranty terms for that product category
• A service request form

A municipal inspector, a maintenance contractor or any citizen who notices a problem can report it on the spot.

Service requests

A request for repair, inspection, parts or anything else is filed from the plate, from the customer portal or by contacting us. The service team is alerted at once, the request is assigned to a technician and a visit date is set. The requester gets a confirmation, and once the work is done the result is recorded in that unit's history.

The customer warranty portal

Customers with an account on the site see all their installed units, each one's warranty status and their service requests under Warranty and service in their account. Thirty days before a unit's warranty ends we send a notice and suggest an inspection or a maintenance contract.

Warranty terms

The warranty period and terms are defined per product category and shown on every unit's page. The warranty covers manufacturing and material defects; damage from accidents or misuse is repaired at cost, but original spare parts are available for all our products.

If you are already a customer and your units do not have plates yet, contact us and we will register and tag them.