How to request a quote and follow your order on the Karmania site

Requesting a quote on the site takes a few minutes and gets you a more accurate answer, because all the project information reaches the sales team in one place. This guide walks the whole path.

1. Create an account

Choose Sign in from the top menu and create an account. Sign-in works with an email code or a passkey; no password is needed. If you are requesting on behalf of an organization, add its name to your profile.

2. File the request

There are two ways:

• On any product page press Request a quote; the product is added to your request
• Or open New request in your account and pick products from the list

Enter the quantity of each product, the project name and location, and any notes. Attach a site plan, photos of the location or technical specifications; the more complete the information, the more accurate the quote. You get a confirmation once it is sent.

3. Review and quote

The sales team reviews the request and asks questions through chat or by phone if needed. The quote, with product lines, discounts, tax and a validity date, is placed in your portal, and a printable copy on the company letterhead can be downloaded.

4. Approval and contract

Approve or decline the quote in the portal, or ask for a revision. After approval the contract is signed with a one-time SMS code; you can also upload a signed paper copy if required.

5. Follow the order

Your order is tracked on a simple timeline: production, quality check, delivery, installation, completion. Each stage is dated, sometimes with photos, and you are notified. Payments and the balance are on the same page.

6. After installation

The installed units appear with their serials and QR plates under Warranty and service in your account, and you can file service requests from there.

A few tips

• Large project or custom design? Say so in the notes; we usually arrange a meeting or site visit before quoting
• Not sure which product? Just describe the site and the need and leave the selection to us
• In a hurry? Live chat during working hours is the fastest route

File your request now or browse the catalog.